9 Questions to Ask a Managed Security Provider
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Once, managed security providers were small companies who offered select few larger companies the option to store their data remotely. Now, that market has grown into a widely utilized industry, where providers navigate security issues, compliance regulations, and the importance of data protection for you.
But with this burgeoning enterprise comes the difficulty of deciding between the many competent players. When choosing the company that will defend the security of your data and manage your ability to access it, it’s important to look closely at several aspects of each provider
Track Record. The ideal MSSP to handle your company’s sensitive data will be able to show a strong history of quality information management over a significant period of time.
- Response Time and Analysis. An MSSP must be able to easily determine security threats from false alarms. Your provider should be able to respond immediately after analyzing and interpreting large amounts of network security.
- Operation Centers. The best MSSP will have state-of-the-art security operations centers at multiple locations, allowing for cross-monitoring and double-checking compliance with security standards.
- Global Awareness. To really be prepared, security experts must be able to monitor threats to data not just domestically, but from around the world. International eyes and ears allow for proactive handling of threats and real-time alerts.
- High Level Management. Management personnel in the best MSSPs will often have backgrounds working in military, security, or government: an indicator of success.
- Range of Services. Particularly for larger businesses, MSSPs must be able to provide a variety of services, including real-time monitoring, firewall management, intrusion detection systems, virtual private networks, and more.
- Security Procedures. Ask for documented standards and policies that are in place, from handling of unusual operations to common threats. Look for an MSSP that offers a variety of notification options for optimal staff awareness.
- Third-Party Validation. Whatever these policies and procedures are, make sure that the MSSP has had them validated and certified by a third-party auditor.
- Range. For best brand-specific protection, find an MSSP that employs specialists who have certified experience working with a variety of security providers and in a wide range of products.
- Reporting. Detailed reporting is essential for a company to truly trust the MSSP. Be sure that the reports are based on information drawn from various platforms, include recommendations, are open about latest threats, and are clear about any security changes that have been made.
Your data is only as secure as the company trusted to protect it. Take your time and consider all aspects of the business and relevant details of your own company before deciding.